-----
Sent: Wednesday, June 11, 2008 6:50 AM
Subject: james tracey
Just wanted to let you know that James was excellent
in handling all our reservation plans to Charlotte
a few weeks back. He was a true professional and
quite polite to boot.
Thanks for hiring qualified and conscientious
employees. We will use your services again,
Joe and Maria Carfaro
-----
From: PETER BATT
To: AirGorilla
Sent: Sunday, June 08, 2008 7:28 PM
Subject: RE: Request...
Air Gorilla,
Thank you for your excellent and most importantly,
honest service. I will use your service again
in the future.
Peter Batt
Born in San Diego
-----
** Monday, February 04, 2008 11:28 AM
Marci was able to take some time out of her busy schedule to
work out a solution and address the situation which was timely
taken care off. Her patience over the phone is worth
commending. I write to extent my gratitude for all your
assistance and for the outstanding service your company
has so far provided notwithstanding some minor huddles.
Thanks, Emmanuel
Thursday, February 28, 2008 2:28 PM
Anthony at Air Gorilla, extension 1136 is an outstanding
representative for Air Gorilla. We had problems with our
flights and attempted to fix them ourselves. We were not
successful and consequently very frustrated. I was
fortunate to to speak with Anthony and he listened
thoughtfully, restated our problems, offered a rationale,
and solved the problem. Amazed? Absolutely!!
Five stars for Anthony !!
As an HR person, I understand the value of exceptional
employees. I am only more convinced that Air Gorilla
will be my web site of choice.
Diane Wirth
Vice Chancellor Human Resources
Yosemite Community College District
----- Original Message -----
From: chaz 'n gerry
Sent: April 2, 2007 12:37 PM
To: Dolly
Subject: Re: 2A8Z9L
Dolly,
Thanks again for the special attention. Its good to know
that people who provide great service are not the
dying breed that we're led to believe.
I look forward to doing business with you in the future.
Peace,
Gerry
----- Original Message -----
From: "Jim Shea"
To: "AirGorilla"
Sent: Wednesday, March 21, 2007 12:53 PM
Subject: RE: Question re: tomorrow travel
Thank you! I was confused. It's been a long week.
I rebooked for next week and everything looks fine.
Thanks again - I will use your services exclusively in
the future. Quite aside from your excellent customer
service, your search engine is faster and more
comprehensive than any I have used.
Keep up the great work~!
-jms
-----Original Message-----
From: ALEX****@aol.com
Sent: Friday, December 08, 2006 6:30 PM
To: charlene
Subject: Re: AirGorilla.com booking # 3M38PM
I guess Charlene that you called me today, you seem to be
a very kind and efficient lady. Gorilla was a fun, fast
and efficent webpage to book our flights. if all goes smooth
I will always use this easy fun way to book flights. You are
cheaper and easier to use than many others and you do not
bother one with memberships, passwords and so forth. Great.
Thank please go on being successful.
Alexandra Pesch
Realtor - Associate
-----Original Message-----
From: laytlike [mailto:laytlike@****.com]
Sent: September 30, 2006 6:58 AM
To: Linda
Subject: Re: E TKT CONFIRMATION
Let me just say thank you for wonderful customer support
that's truly difficult to find anywhere, anymore!
I'd not heard of your travel service until yesterday when
I was online looking for flights for a weekend trip I'm
planning. This travel is very important to me, I won't
go into details and bore you but I will say it could make
the difference between wedding bells in my future!!
Anyhow, I was having difficulties in securing a reservation
because each time I'd submit my information, I'd get a
response that the flight may be booked, this was quickly
beginning to irritate me.
So I looked around the page and found a technical
support number and called. That's when I was put into
contact with Linda. Geesh, she was amazing and
refreshing. I was expecting a rep with a nasty attitude,
given that's what I've grown used to with other
low-priced travel agencies who make you feel like
they're doing you a favor and don't need your business.
Not the case with Linda though, she was friendly,
helpful, on top of the booking I needed help with...
and in no time she had my reservation set!
I hope you take time to recognize Linda for her efforts,
I don't always stop to pay respects for the good service
I receive, mainly because I don't typically get the
kind of service that warrants such effort. Linda really
helped me and I'm very grateful.
I wish you all a great and successful day, and I look
forward to more travel opportunites to use your company.
Thank you,
Tiffany
-----Original Message-----
From: Jeremy Pettit [mailto:*******@sesportsmed.com]
Sent: Monday, April 03, 2006 7:02 AM
To: Cindy
Subject: Re: What do they look like?
Hey Cindy,
Thanks for the quick reply. You were very helpful &
thank you for the great website. I routingly check
airfare from multiple sites & yours consistently
beats them all.
All the Best,
Jeremy Pettit, PA-C
Southeastern Sports Medicine
-----Original Message-----
From: Christine Corcoran [mailto:christineannecorcoran@*****.com]
Sent: Wednesday, March 29, 2006 8:29 PM
To: 
Subject: Accolades for Cindy Taylor
Dear AirGorilla,
I am writing to express my great appreciation and
highest accolades for one of your employees, Cindy
Taylor. I was already impressed by Air Gorilla's rates
and range of flight options for my upcoming trip, but
when I called late on a Sunday night to inquire about
changing my return-trip departure city in Russia, I
predicted that any travel service would find it a
challenge.
My message was answered within hours by Ms. Taylor. She
approached the somewhat complicated change with great
patience and attention to detail. The intelligence and
clarity with which she answered each of my many
questions made me feel completely confident about what
I was booking.
She made herself accessible by phone and email
should I have any concerns. Her very fast and detailed
updates and confirmations gave me great peace of mind.
When I had with even further concerns about FedEx
delivery she was as knowledgeable, patient and
understanding as she had been at the outset.
Based on this extremely positive experience I will be
sure to use your company when planning any future
trips. I will spread the word about your outstanding
staff and will recommend Air Gorilla highly to anyone
I know who is planning a trip.
With sincere thanks,
Christine Corcoran
----- Original Message -----
From: Vanjani, Alex
Sent: Tuesday, June 28, 2005 10:11 AM
Subject: Thanks for the great service - Dolly...
Hi,
I wanted to take this opportunity to thank Dolly
for the great customer service she provided me with
yesterday. She was extremely professional,
friendly, patient, knowledgeable, enthusiastic, and
everything else you would come to expect when you
think about "Blue Ribbon" customer service!
In the world we live in these days, most people
don't take the time (anymore) to make sure the
customer is happy not only with the price (which
was excellent), but with the entire purchasing
experience…from A to Z!! Dolly is a great asset to
your organization, and as your company continues to
grow, I hope you don't lose that personable but
professional service!
Thanks again for a great experience!!
Alex Vanjani
Business Operations
Mantech - Defense Systems Group
----- Original Message -----
From: Chris Podehl
To: Support
Sent: Wednesday, June 22, 2005 11:49 AM
Subject: Re: a flight I had in 8/04
Thank you very much.
Perhaps I've been in Honduras too long to realize
that quality, quick service still exists in the world.
I was expecting a longer, more excruciating process,
but you completely blew me out of the water with speed
and accuracy.
I just needed to pass on a much appreciated job
well done,
Chris Podehl
Compliments from Mike V.:
-----Original Message-----
From: Mike
Sent: Wednesday, February 09, 2005 11:00 AM
To: Linda
Subject: Re: Electronic Ticket Confirmation
Dear Linda
Thanks so much for a wonderful delivery. You were
absolutely OUTSTANDING - your professionalism and
CARING made the whole experience a pure pleasure.
You made my day. Thanks again.
Mike Vonsovich
From Barry B.:
----- Original Message -----
From: "Barry"
To: support
Sent: Wednesday, February 09, 2005 3:02 PM
Subject: Appreciation
To All Addresses,
I had the privilege of having Heather of your
group organize our air travel to Europe.
When I encountered routing problem, I called her
and she very courteously expedited a correction
and a better routing for the same costs! I was
impressed with her attitude and communication
abilities.
I feel your very fortunate to have such an
individual on your staff. I shall be most
pleased to refer people to your group
through Heather.
Sincerely,
Barry L. Biggs
And more compliments for the same staff member
----- Original Message -----
From: "CH3"
Sent: Wednesday, January 19, 2005 6:08 PM
Subject: Thank you to your service
Hello Sir,
I just used your service airgorilla.com for the
first time. I am flying from Newark, NJ to
Perth, AU. Quite the flight. It was around $2000.00.
I had many options of sites to book my flight and
I choose yours. After I made my booking, I had
some questions. I would like to tell you that I
was on the phone with a nice lady named Heather.
She was amazingly helpful and kind person to deal
with. I only wish every deal that I made in online
travel would go this smoothly. The smooth tone of
her voice gave me a sense of relaxation and
assurment that I booked exactly what I wanted! I
can only hope that my flight would go this well !!
I am happy to be a New Customer to your business
and plan on using it in the furture for my business
and personal travels. My father is a partner to
www.ingear.com and I find myself traveling to all
the Surf Expo's around the country. Your site will
now be the first site I search to find my next
airfare and hotel.
So Thank You Very Much!
Happy Customer,
Chuck Handy
Some kudos for Dolly:
----- Original Message -----
From: MARYRGRACE@...
To: dolly
Sent: Thursday, December 02, 2004 8:13 AM
Subject: Re: NIXON/YX2TM7/SB
Dear Dolly
Again, thank you for your help - because of the
holidays coming and some other circumstances - we
won't be able to go for several months - so I
appreciate the help of a refund - I will
definitely use AirGorilla again and will tell
anyone I know about how you've helpd me - Please
let me know what I am to do - if anything.
Thank you
Marygrace Nixon
And some more kudos for Dolly:
----- Original Message -----
From: Jason Pierman
Sent: Friday, October 22, 2004 11:30 AM
Subject: Thank you
To Whom It May Concern:
Please pass this message on to management. I would
like to express my thanks to one of your associates,
Dolly. I booked flights to New Zealand yesterday,
not realizing that my wife's maiden name was still
on her passport. With the numerous warnings about
not being able to change flight details, I had
visions of being hassled going through customs about
why her name didn't match, and I thought I was out
of luck. I think that calling your help line would
be a similarly hassling experience. (You never know
what kind of service you'll get with online
bookings.) Wow, was I wrong! I spoke with Dolly, who
was helpful from the very start. She listened to my
problem and typed the message to make the name
change as we spoke. Later yesterday evening, Dolly
called me at home to let me know about a problem in
changing the name. She was able to suggest solutions,
one of which was to cancel and re-book the flight.
She again stayed on the phone with me until
everything was resolved. Making close to a $4,000
purchase online can be a bit scary... who knows what
your really getting. However, not only did I get a
good deal on our tickets, I also received world-class
customer service from what I have grown to believe
is an unlikely source (the internet). Please pass
along my thanks to Dolly. You can tell just by
speaking with her that she loves her job, which is
the key to proving great service.
Thanks again,
Jason Pierman
While we are at it, here is another compliment for Dolly,
who was our employee of the month at that time:
----- Original Message -----
To: Support
Sent: Friday, October 22, 2004 3:48 PM
Subject: Re: Please forward this E-Mail
October 22, 2004
Dear Mr. Coleman
I would like to take this opportunity to commend Dolly.
Dolly went the extra mile in assisting us in travel
arrangement to New Zealand. When it was determined that
there were no seats available on the flights we had
chosen, Dolly graciously, continued a search to secure
tickets on a route that better accommodated our travel
arrangements. This effort was not an easy task since
this is the prime tourist season in New Zealand.
I found Dolly to be very professional while also being
very personal. She demonstrated efficiency and followed
through on all her commitments assuring that I was
always informed of her progress. These characteristics
are an asset to your organization. I would like to
recommend that Dolly receive an award for her excellent
service.
This is the first time I have used Air Gorilla and
would not hesitate to use your firm in the future for
my travel arrangements. Thank you so much for a
pleasurable experience.
Peggy Egbert
For variety, here is a customer who was happy with the support,
but for one reason or another she booked alternate plans:
----- Original Message -----
From: kelly ball
Sent: Friday, July 23, 2004 3:27 PM
Subject: THANK YOU"116"
I WANTED TO THANK #116 ON( 7/23/04 )
SHE WAS SO HELPFUL WHEN I CALLED FOR "HELP"
ON GETTING A TICKET ON LINE.
SHE SPENT ALLOT OF TIME WITH ME AND ANSWERED ALL
MY QUESTIONS.
SHE IS AN ASSET TO YOUR BUSINESS.
I'M SORRY THAT I DIDN'T BOOK WITH YOU GUYS, THIS
TIME, BUT I WILL IN THE FUTURE
THANK YOU KELLY BALL
A big fan:
----- Original Message -----
From: Dottie Gibbs
Sent: Friday, July 09, 2004 3:19 PM
Subject: Re: URGENT - Zurich Tickets
I received my tickets this evening. Thank you for
trying so diligently to get in touch with me and then
to get them here on time. I'm now a big fan of the
Gorilla.
Doris Gibbs
A customer for whom we were able to obtain a refund:
----- Original Message -----
From: Bob Gallagher
To: Support at AirGorilla
Sent: Tuesday, August 12, 2003 5:36 PM
Subject: Re: Refund issued May 26 by
UA - Gallagher /SB
David: Thanks so much for your help. We checked
with the old statements and the company and United
did indeed refund the amount. Having worked for
40 years I know how busy you must be and how
frustrating for you to have to go to all that work.
You are indeed our hero. Please show this to any
boss you might have and have that person put this
in your employee folder. We are truly satisfied
customers and feel you have gone above and beyond
to help us. We'll be reserving flights with you
again in the future. (don't run!)
Best to you, Bob and Patty Gallagher
Some appreciation for our staff member Steve K:
From: Melissa and Michael
Sent: Tuesday, April 06, 2004 4:32 PM
To: Fabrice
Subject: Re: Paris Itinerary
Most often customers will only take time to contact
an online service when problems arise. In this case,
however, I feel compelled to contact you because of
some exceptionally postive aspects concerning my recent
dealing with "Steve," one of your sales associates.
Our family has been planning a trip to France,
complicated for many reasons. I had attempted to
work out the various issues independently online but
eventually emailed for help. Steve got back to me
within a very short time - and worked patiently through
each issue complicating the scenario. Perhaps patience
is a standard you expect amongst your
representatives...but I would emphasize not only the
enormity of Steve's patience but also his pleasantness
and courtesy each time an obstacle presented itself.
He was downright positive throughout an hour-long
phone conversation and was obviously invested in
finding our family the most convenient travel
arrangements at the lowest possible fares.
It was such an amazing, accommodating, and successful
experience, I am most certain to search for airfares
through AirGorilla again and again. Steve is an asset
to your business and he deserves company praise!
Melissa Eastman
Havertown, PA
Another happy customer:
----- Original Message -----
From: "Lee Steinberg"
Sent: Wednesday, October 15, 2003 3:42 PM
Subject: Some great customer service!
I just would like to say I had the most wonderful
experience today. You have an agent who helped me
through a stressful situation. Caroline went the
extra mile to make my vacation happen. Three days ago
I booked a flight through OneTravel.com and this
morning was given a I'm Sorry but your reservation has
been canceled E-Mail. Frantic I got on the Internet
remembering finally who my sister in law dealt with
when her and my brother booked their fight last year
to Mexico. It was with you Air Gorilla. While
looking at the itinerary I had a concern and called to
make sure that the flight would go through this time
because there was something strange when I say a
question mark where the air line logo should be.
Caroline with Coronado Travel Group Agents ID #
00259593 is your agent who went the extra mile for me.
She explained to me what was wrong and worked at
making sure I got my flight. I just got off the phone
with her and am know smiling because my vacation will
be happening. Thank You So Very Much Caroline for
going the extra mile to make my trip happen. I will
make a toast to you when I get to Mexico and have my
first Margarita. Thanks again for making this happen.
Signed,
Kimberly Locatelli &
Lee Steinberg
A customer who initially made an error:
----- Original Message -----
From: ....@aol.com
Sent: Monday, March 29, 2004 5:15 AM
Subject: Re: Tickets issued - L Crockett /TA
Thanks again! This is the first time I have used
AirGorilla and I am very glad that I did! I made
a horrible scheduling mistake, and your service
did not beat me over the head or in the wallet with
it... you help me make it right! Your competition
should take some notes! Thanks again.
The following customer in 2004 was unable to book an airline ticket
when he tried because there was a very temporary problem
with a server that was quickly fixed:
----- Original Message -----
From: "Tim Clark"
To: "Clay At AirGorilla"
Sent: Friday, May 07, 2004 12:10 PM
Subject: Re: No Gorilla for me
Hi Clay,
Your warm letter has won my heart: I will definitely
give the Gorilla a try again. I also want to
apologize if my reporting of the error seemed too harsh
or sarcastic. (I can't claim a perfect work record
myself.)
Anyhow, Thanks!
Tim
Some older testimonials from our early history, when we first drafted
a testimonials page. From San Pedro, California:
----- Original Message -----
From:
Sent: Monday, July 22, 2002 9:11 PM
Subject: thank you
> Thank you for such great service. I checked everywhere
> for a reasonable price to the uk and found you to be
> the lowest. My tickets arrived shortly after my order
> was placed even though I booked last minute. I will
> definitely recommend you to friends and family.
> Thanks again,
> Leanne Schmitt
> >
Here is a customer we talked to for quite a while, answering her multiple
requests for extra assistance:
----- Original Message -----
From: tammy harris
Sent: Friday, August 09, 2002 9:56 AM
Subject: Thank you so much.....
I just wanted to thank you for your patience and dedication.
Thank you and have a great day!
Tammy
Here are some kind words from Helmut Karl:
----- Original Message -----
From: ...@aol.com
Sent: Friday, September 13, 2002 6:41 AM
Subject: Re: Need to change departure - H Karl
> Thank you very much David for your help,
> I was at the Virgin counter at JFK and they changed
> the ticket. I really appreciate your help and will
> recommend your company to all of my friends and
> coworkers.
>
> A grateful HL
>
Here is another of our feedbacks to show you:
> From: "steve dale" (...@cableinet.co.uk)
> Sent: Saturday, January 26, 2002 2:52 AM
> Subject: FeedBack
>
> I just recieved my tickets for the trip by post. I must tell you
> how delighted I am by the efficiency and speed of your service.
> I will certainly use it again. Thank you.
>
> Steve
We almost don't want to list the next one, because
it is so positive you might think we wrote ourselves as an
advertisement, but it is for real and it is from another "Steve"
from Steve Gilley in Brazil:
> From: (....@juno.com)
> Sent: Friday, January 25, 2002 2:55 PM
> Subject: FeedBack
>
> Hey,
>
> This is the greatest website to find really low fares! I would
> give this website to anyone who wants a cheap fare. It undercuts
> ALL other websites I have ever seen! THANKS AG!
>
> Steve
Here is another customer who was happy how we helped him. The airline
claimed they had changed the price right before the booking
was made on our web site. All travel agencies run into this
problem with airlines. Here is his reply:
> From: "Welch, Aaron (CCI-Phoenix)" ...
> Sent: Wednesday, February 06, 2002 9:16 AM
> Subject: RE: Airline had changed price; please advise
>
> Thanks For the information, I think I will cancel this
> order, your site has other flights through Delta Airlines
> that are very comparable to our first attempt. So I will
> be using AirGorilla. The information you have given me is
> very helpful and appreciated. I will be sure and pass
> along your web site to friends and co-workers that may
> need to book flights in the future.
>
> Thanks Again
> Aaron Welch
Feedback from: John Walker
----- Original Message -----
From: "jwwalker"
Sent: Friday, March 07, 2003 12:47 PM
> Thanks for your very quick response.
> I'll be sure to recommend you to colleagues & friends.
>
> John Walker
>
> M.Sc Student
> Division of gastroenterology
> Department of Medicine
> University of Alberta
Feedback from: Katie Stuart
----- Original Message -----
From: Katie Stuart
Sent: Thursday, February 20, 2003 11:42 AM
Subject: Re: Electronic tickets - Nicholls /SB
Hi David,
Thanks alot for your help. I tried to book my ticket through
many online companies, and airgorilla was definitely the best.
all the best,
katie
Feedback from: Chuck Linn
----- Original Message -----
From: 'Chuck Linn'
Sent: Wednesday, February 12, 2003 3:46 PM
Subject: Re: Ticket generated two codes - Linn
David C.
Thank you. You've done a good job and I appreciate it.
Chuck Linn
Feb 12, 03
Feedback from: Christine Metti
----- Original Message -----
From: "Christine Metti"
Sent: Sunday, February 02, 2003 6:51 PM
Subject: ATTN: David C.
> Hello,
>
> I just want to quickly thank you for all of your help
> this past Friday. Later in the afternoon I was able
> to get through to the virtuallythere.com site and
> receive my advanced itinerary. I also appreciate the
> phone call to let me know it should be up and running.
> I am quite please with the quick, efficient results
> after speaking with you.
>
> Thank you again,
> Christine Metti
>
Feedback from: Hector Hernandez
----- Original Message -----
From: "Hernandez H"
Sent: Wednesday, January 22, 2003 6:55 PM
Subject: Re: Flights from Lansing to Leon
> Thank you very much for your response.
> You got me for a customer.
> Hector Hernandez
Thanks from: Jessica Larson
----- Original Message -----
From: Jessica Larson
Sent: Sunday, January 05, 2003 7:27 PM
Subject: Thank you
Thank you for taking the time to help correct my
billing address and so far your service has been great!
Thanks for making planning our trip that much easier!
Happy New Year to you as well.
Sincerely,
Jessica Larson
Feedback from: David Mulholland
----- Original Message -----
From: David Mulholland
Sent: Friday, December 20, 2002 4:26 AM
Subject: Re: HELP - I made reservations - Mulholland
>
> Thank you for your response. I didn't respond sooner because
> I've been away on business. I got the phone # ....... from
> the web site indicate on the auto-response and everything
> was taken care of. I want to express my appreciation of the
> way this was handled. I will have not problem using
> airgorilla.com again in the future.
>
> Again
> thank you, Dave
>
Feedback from: Carolyn F.
----- Original Message -----
From: 'Carolyn'
Sent: Thursday, October 24, 2002 6:10 PM
Subject: Re: Thankyou and your airfare - Forrester - YMGHK6
> Thanks David for your informative note,
>
> I have already passed on your website to a friend today. She was
> appreciative! How could anyone forget www.airgorilla.com! :)
>
> Sincerely,
>
> Carolyn F
>
Thanks from Carl and Monica
----- Original Message -----
From: "Carl & Monica Walker"
Sent: Tuesday, October 22, 2002 8:21 PM
Subject: RE: Your airfare question - Walker - ZYA9FD
>
> Thank you very much for your prompt response, Mr. C! That makes a
> company a very good company. Now, we understand.
>
>
> Sincerely:
> Monica Walker
Thank you for visiting AirGorilla's website.
